Effective Date: December 27, 2024
Contact Us
For questions or privacy requests, contact us at [email protected]
Introduction
Welcome to Lounge Clinic! This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app and related services.
Information We Collect
2.1 Personal Information:
When you register, we collect details such as your name, email address, and any other information you voluntarily provide.
2.2 Usage Information:
We collect information about how you use our app, including interactions, preferences, and communication activity.
How We Use Your Information
3.1 Service Delivery:
We use your data to provide chat, voice, and video communication, deliver travel and health advice, and improve service reliability.
3.2 Communication:
We may contact you for account-related updates or important service notifications.
3.3 Analytics and Improvements:
We analyze aggregated data to enhance app functionality and ensure better user experience.
Third-Party Services
4.1 ZEGOCLOUD:
Lounge Clinic uses ZEGOCLOUD to enable real-time chat, voice, and video calls. ZEGOCLOUD acts as a secure communication provider. While call data (like connection metadata) may pass through their infrastructure, audio and video streams are encrypted end-to-end and not stored permanently. You can review ZEGOCLOUD’s privacy policy at: https://www.zegocloud.com/privacy
4.2 Other Service Providers:
We may share limited information with analytics, payment, or infrastructure partners to operate and improve our services.
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations.
Your Rights and Choices
You can access, modify, or delete your account information within the app or by contacting us directly.
Security
We implement reasonable security practices and encryption to protect your personal and communication data.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors.
Updates to This Policy
We may update this Privacy Policy to reflect operational or legal changes. Updates will be posted within the app and effective upon publication.